Tennessee Machine Tool
Quality Management System
ISO 9001:2015 Compliance
The implementation of a quality management system is a strategic decision for Tennessee Machine Tool to help improve a recurring process of excellent performance and provide sustainable development initiatives.
The potential benefits for Tennessee Machine Tool implementing a quality management system based on this International Standard 9001:2015 are:
The quality management system requirements specified are complementary to requirements for products and services of the International Standard 9001:2015
This quality management system employs a process approach identified by the International Standard, which implements the Plan-Do-Check-Act (PDCA) cycle.
The PDCA approach enables Tennessee Machine Tool to plan its processes and their interactions providing the ability to support continuous quality improvements.
2.0 Quality Management Principles
Tennessee Machine Tool’s quality management principles described is based on the principles in ISO 9001:2015. The descriptions include a statement of each principle, a rationale of why the principle is important for Tennessee Machine Tool and some examples of benefits associated with the principle.
Tennessee Machine Tool quality management principles are:
2.1 Customer Service Excellence
Tennessee Machine Tool utilizes a customer relations management software to bench mark the performance of the products and services provided. The management of customer relations supplies Tennessee Machine Tool the ability to create a portfolio of orders, estimates, drawings, and standard operating procedures for each end user to consistently meet customer regulatory requirements.
2.2 Transparent Communication
Tennessee Machine Tool is committed to transparent processes and communication. By practicing our core value of transparent communication, customers have information like lead times, back orders, tracking information, inventory levels, etc. in real time.
2.3 Process Approach
Tennessee Machine Tool utilizes a process approach by supplying all team members with a standard operating procedure handbook. With in the standard operating procedure handbook, the process of each procedure is identified. Estimates, sales order, purchase orders, returns, credits, test tools, inventory management, stocking agreements, new customer procedure, credit card processing, customer credit application, integrates supply accounts, regrinds, and repair are all process driven actions that Tennessee Machine Tool provide utilizing standard operating procedure handbook.
2.4 Continuous Improvement
Tennessee Machine Tool is dedicated to providing continuous improvement internally and externally. Technical knowledge, inventory management, cycle time improvement, materials management, soft cost savings, and integrated supply support are areas that Tennessee Machine Tool strives to improve on a continuous basis.
2.5 Data Derived Decision Making
Tennessee Machine Tool uses data as the primary decision-making strategy. Tooling improvements, inventory, stock purchases, minimum and maximum order quantity, tooling solutions, and territory management decisions are driven by data.
3.0 Schematic Representation of the Elements of a Single Process
4.0 Plan-Do-Check-Act Cycle
The PDCA cycle is applied to all processes and procedures within the quality management systems to establish the support for the resources needed to deliver in accordance with the customers regulatory requirements.